OliviaAI works every channel your customers and your team rely on — text, voice, video, email, web chat — both ways, both directions, all day, every day. Built into DealerCRM. Sounds like your dealership. Knows your inventory. Closes loops.
She answers. She reaches out. She follows up six months later. Same OliviaAI on every channel, same memory, same tone — and every conversation becomes a real customer record in your CRM the moment it starts.
From your real number. Customer asks a question, OliviaAI answers in seconds. Rep needs a follow-up sent? Same thread, same voice.
She picks up live in her natural voice. She dials out on request. Hot lead, scheduled callback, after-hours overflow — she answers.
Show the unit. Walk the lot. Customer joins from a link, or OliviaAI invites them. Recorded, transcribed, summarized — into the profile.
Customer emails the store, OliviaAI replies on the right rep's behalf. Rep wants a recap sent? Done before they finish the sentence.
A real chat bubble on your dealership site and inside every eBrochure. Visitors get answers — and a customer record — without leaving the page.
Same OliviaAI on every channel. Same memory. Same tone. Same outcome.
A reactive AI just answers what comes in. OliviaAI watches your whole book of business and reaches out before the customer does — at the moment that matters.
Lead list, lost showroom, old web form — OliviaAI opens the conversation, on the channel they prefer, with context they recognize.
"Three-month nurture" used to be a sticky note no one read. OliviaAI runs it for every customer in your CRM, every day, forever.
She watches every customer's payoff, equity, and lease maturity. When the math works, she's the first to text them — with a real number, on your behalf.
She pings the customer, books the appointment, confirms the day-before, and follows up post-RO for the review. Your service drive runs full.
Birthdays, anniversaries, delivery anniversaries, holidays. The notes your reps wished they had time to send — OliviaAI sends them.
"OliviaAI, text this whole list about the weekend tent sale." "OliviaAI, call back everyone who didn't show last Saturday." Reps point. She runs.
Same OliviaAI. Same conversation. Every make, model, year, trim, floorplan, and spec your customers ask about — pulled from live, independently-compiled catalogs.
Browse the catalogs yourself at dealercrm.com/databases.
She reads everything — calls, texts, emails — and turns it into the next move. Quietly, continuously, for thousands of customers in parallel.
For every customer in your CRM, OliviaAI decides the optimal next contact — timing, channel, reason — based on activity history, buying signals, and your sales process.
She reads call transcripts, emails, and texts for urgency, questions left unanswered, and intent — and bumps that customer to the top of someone's day.
The operator-panel co-pilot listens to every active call across your dealership and silently surfaces frustration, hot opportunities, and missed routing to the operator — without interrupting.
Sales. Service. Parts. Body shop. F&I. Every inbound and outbound communication gets classified by department and intent — so dashboards split clean and routing is automatic.
"I'm looking at a Sahara 4xe under $50k." OliviaAI catches the year, model, trim, and budget in passing — and puts it on the customer's profile.
Every unit that hits your lot gets scored against every active customer wishlist. When the fit is right, OliviaAI tells the rep — and tells the customer.
She clusters likely-duplicate customer records and recommends a merge plan — master, point person, field-by-field. Your team confirms. The database cleans itself.
A live paragraph on every customer profile that rewrites after every interaction. Your sales managers know exactly who they're walking up to — in five seconds.
Every call: full transcript + 2-3 sentence summary. Every inbound lead: 5-line brief with recommended next step. Attached to the record before your rep gets to the desk.
Inbound text. Inbound email. Pre-written for the rep to send in one tap — or sent autonomously when the rep says so.
Before any outbound OliviaAI call, she generates a call-prep — what's this about, what's the last interaction, what's the ask. Reps get the same briefing if they prefer to make the call themselves.
Tone-matched, personalized, on-brand. The 5-star reviews get thanks. The 1-star reviews get a calm, sincere reply that opens a path back.
ADF XML, HTML, plain text — from AutoTrader, CarGurus, your website. She pulls out customer, vehicle of interest, trade, financing, intent, and hands the routing engine a clean lead.
"Tomorrow 2pm test drive for Latman." "Follow up with the Smith family Friday." OliviaAI parses it, puts it on the right calendar, with the right customer.
Customer portal uploads scanned, OCR'd, structured. SSNs never stored full — last-4 only. F&I gets clean data; nobody types it twice.
Upload your dealership's existing PDFs and scans. OliviaAI reads them with vision, builds HTML versions, and auto-maps every merge field to deal data.
First call from a new number — OliviaAI runs a reverse lookup, surfaces the name, and starts a real customer record before the call ends.
Financing math, exact tax, complex trade — she stops, books the right person, and writes the rep a note on what's coming.
Every inventory unit and every eBrochure gets a punchy 2-3 sentence sales-grade description from OliviaAI. No more "see specs below."
Side-by-side spec tables, plus a real recommendation paragraph — "if you tow a 5,000 lb trailer four times a year, the Rubicon Diesel is the call."
Drop a unit's photos and specs in. OliviaAI writes a scripted walk-around your AV team can record, or that runs as text-to-speech for the showcase video.
"Put stock #22343 on a beach." "Logo on a banner ad for the weekend sale." OliviaAI makes the image, you publish it.
Every image and video in your media library gets an AI-generated description via vision. Findable, searchable, SEO-ready.
Real product page for a real unit — photos, specs, payment estimate — and OliviaAI is right there on the page if the customer has a question.
"Can you send me the sticker on that one?" OliviaAI pulls the real OEM Monroney label by VIN — original MSRP, factory equipment, fuel economy, warranty — and sends it. The actual sticker for that exact unit, not a reconstruction.
Tell her what you want, in English. She picks the audience, writes the message, personalizes it for every customer, sends it on the channel each one prefers, and brings the replies back into your inbox.
"Text everyone with a lease ending in the next 60 days about the new 2026 lineup. Email them the brochure too."
OliviaAI turns the sentence into real filters against your CRM, shows you the count, lets you preview the list, and waits for "go."
Every text, every email — personalized per customer based on their lease, vehicle history, name, rep relationship. Then she handles the replies.
Type the question. She writes the query, builds the dashboard module, charts it, and saves it to your dashboards. In seconds.
"How many deals did Sarah close in May with a trade?" OliviaAI writes the query, runs it safely against your CRM, returns the answer with the rows behind it.
"Show me service revenue by advisor, last 12 months, weekly bars." OliviaAI builds the module, picks the chart type, adds the filters, and pins it.
"Customers who test-drove a 4x4 but didn't buy in the last 90 days." She turns the phrase into the filter and surfaces the list.
"White SUV under $50k that seats seven and tows 5,000 lbs." OliviaAI parses, queries your inventory, returns matches with stock numbers ready to share.
Every event in your CRM gets a one-line OliviaAI summary, so your live activity feed reads like a story instead of a log.
Click any KPI on any dashboard. OliviaAI hands you the exact customer cards behind it — already triaged, already routable.
No parallel inbox. No separate "AI dashboard" no one looks at. Every text, call, video, email, and chat lands in the same customer profile, the same activity timeline, and the same lead reports your reps already work from.
Sample her live demo, or have OliviaAI call you from (424) 286-0110 when you want to ask about DealerCRM and voAIce like you would ask a salesperson.